HorseGirlTV™ Order Policies
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COD Orders COD orders are not accepted at this time.
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Shipping & Handling Shipping within the Continental USA is currently included in our pricing. All items will be shipped via UPS Ground. Items will be shipped upon payment verification. Unfortunately we are unable to ship internationally at this time.
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Returning Merchandise When you place your order, you will receive an email confirmation to the email address you provided. Please keep this email in case you need to arrange for returns or exchanges. Also, please keep any emails you receive regarding your order, as they may contain important information. Your order must be returned to the shipper in order to receive product credit. Your shipping costs will not be refunded and free shipping will be deducted from purchase price. A restocking fee up to 5% of purchase price will be placed on all orders. Contact us at
merchant@horsegirltv.com for help or assistance in processing a return. Merchandise will be accepted for return within 15 days of receipt. The merchandise must be in new and unused condition and in its original packaging.
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Defective Returns If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Defective merchandise should be returned directly to the manufacturer for warranty repair or replacement.
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Damaged Returns Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please email
merchant@horsegirltv.com immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.
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Order Questions or Changes If you have placed an order recently and need some information about it or would like to change it in some way please email us at
merchant@horsegirltv.com. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible.
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Limits of Responsibility We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.
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Indemnification You agree to indemnify, defend, and hold harmless HorseGirlTV™, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages and/or costs (including, but not limited to, attorneys' fees) arising from your use of any of HorseGirlTV™ products or services.
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Price and/or Description Changes All prices, pictures and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 15 days regarding price or promotion discrepancies. When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices are not refundable or creditable.